Terms and Conditions

Last updated: July 14, 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://lilianapsychologicalsupport.com website (the “Service”) operated by Liliana Psychological Support (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Liliana Psychological Support and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Liliana Psychological Support.

Liliana Psychological Support has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Liliana Psychological Support shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Netherlands without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Confidentiality

During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you. Should you wish that I not keep records about you, you must give me a written request for your file, and I will only note that you attended therapy in the records. All information shared during therapy is confidential and all records are kept securely. I will only disclose your information with your written consent. There are three instances where confidentiality cannot be guaranteed by law: (1) When a minor or vulnerable person is at risk. (2) When there is a treat of suicide or homicide. (3) When serious crime is involved. In each case, I am obliged by a professional duty of care to inform the relevant authorities who will take the appropriate action but I will always try and tell you first. In keeping with standards of professional ethics, I also consult with colleagues in peer intervision sessions and with a clinical supervisor. I do not disclose any information that could lead to anyone identifying a client. However, please be aware that email correspondence is not completely confidential. All emails are retained in the logs of your or my internet service provider. While under normal circumstances, no one looks at these logs, they are, in theory, available to be read by the system administrator of the internet service provider. In addition to that, therapeutic discussions and my clinical notes are not privileged (i.e.) they are subject to the Dutch Courts which have powers of obtaining of my clinical notes.

Consultation Fees

Each individual therapy session lasts approximately 50 – 60 minutes. Please note that my fee is 100€ for an individual session, to be paid via bank transfer within 14 days of receiving the invoice. I offer a sliding scale payments for students and people in needs. Communication with 3rd parties (i.e. a GP, your company doctor, etc.) regarding your therapy will be invoiced at the standard fee. Psychotherapy are covered (partially) by most complementary health insurance companies, however it is your responsibility to confirm with your insurance company that my fees are covered by your Insurance Plan. Any overdue bills will be charged a 1.5% per month interest. If you eventually refuse to pay your debt, I reserve the right to give your name and the amount due to a collection agency.
Cancellation of appointments: If you need to cancel an appointment, please do so at least 24 hours ahead of your session by sending an email to info@lilianapsychologicalsupport.com. The full fee is payable if you do not cancel your session on time.

Absences and Office Closures

The practice is closed on weekends and all Dutch public holidays. I am also away from the office several times per year for vacations or to attend professional meetings. I will tell you well in advance of any anticipated lengthy absences. During absences that are longer than 2 weeks, I can arrange a cover-up from a certified colleague in case of need.

Termination of services

You will normally be the one who decides when therapy will end. First, if we are contracted for a specific short-term work, we will finish therapy at the end of that contract. Second, if I am not in my judgment able to help you because of the kind of problem you have, or if my training and skills are in my judgment not appropriate to supporting you, I will inform you of this fact and refer you to another therapist who can may meet your needs. Third, if you in any way do violence to, threaten, verbally or physically, or harass me, the office, any of my professional colleagues, or my family, I reserve the right to terminate you unilaterally and immediately from treatment.
Professional Ethics: As a fully accredited member of the ABvC, RBCZ and the American Counseling Association, I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service. I do not have social or sexual relationships with clients or former clients because that would not only be unethical and illegal, it would be an abuse of the power I have as a therapist.

Complaints

My clients may turn to me with concerns or complaints about me or my practice. If you have any feedback about the service you receive from me, or you are not satisfied with your experience, please contact me. I will take such criticism seriously, and with care and respect. As part of my professional associations, there is a clear and defined process to follow to make a formal complaint. For making a complaint in the Netherlands, please follow the link to SCAG complaints procedure: http:/www.scag.nl.

Other rights

Therapy has potential emotional risks. You may have unpleasant feelings or bad memories you’re your therapy. It may feel uncomfortable for you to discuss some issues. You may remember past problems or uncover new issues. There may be an increase in symptoms when you are attempting to make changes in your life. There is a risk that therapy will fail to help you to achieve your goals. You may find your relationship with me to be a source of strong feelings, some of them painful at times. Therapy has been shown to be effective in numerous studies. Therapy can help you feel better and relieve depression and anxiety. Your assertiveness, coping skills, and relationships may improve, and you may grow in unexpected ways.
You have the right to refuse anything that I suggest. You have the right to ask questions about anything that happens in therapy. I am always willing to discuss how and why I have decided to do what I am doing, and to look at alternatives that might work better. You can feel free to ask me to try something that you think will be helpful. You are free to leave therapy at any time.

Contact Us

If you have any questions about these Terms, please contact us.

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